Privacy Policy + Cookies Policy

​Privacy Policy

Rochester Furniture Hire (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website or our services.

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1. Who We Are

Rochester Furniture Hire provides furniture hire services across Kent and the South East of England.
Our business address: 32 Main Road, Hoo, Rochester, ME39AD
You can contact us at:

• Email: sales@rochesterfurniturehire.co.uk

• Phone: 07908254995

• Contact form: Available on our website
   

2. Information We Collect

We may collect the following personal information when you use our website or services:

• Name

• Email address

• Phone number

• Address

• Payment information (we only accept payments via bank transfer and do not store card details)
   

3. How We Collect Your Information

We collect information directly from you when you:

• Complete our online booking forms

• Submit an enquiry through our contact form

• Communicate with us by phone or email

We also collect data automatically through cookies and analytics tools (see section 7).
 

4. Why We Collect Your Information

We process your personal information for the following purposes:

• To provide and deliver our furniture hire services

• To process payments securely via bank transfer

• To communicate with you about your bookings or enquiries

• To send you updates, offers, or marketing communications (if you have consented)
   

5. Sharing Your Information

We do not share or sell your personal data with third parties. The only exceptions are when required to comply with legal obligations.
 

6. Data Retention

We keep your personal information only for as long as necessary to provide our services, comply with legal obligations, and resolve disputes.
 

7. Cookies and Analytics

We use cookies and third-party analytics services (Google Analytics and Facebook Analytics) to:

• Understand how visitors use our website

• Improve our website and services

• Tailor marketing and advertising

You can adjust your cookie settings through your browser at any time.
 

8. Your Rights

Under UK data protection laws (UK GDPR and Data Protection Act 2018), you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate or incomplete data

• Request deletion of your data (subject to legal and contractual obligations)

• Object to or restrict processing of your data

• Withdraw consent for marketing at any time

To exercise your rights, please contact us using the details in Section 1.
 

9. Security of Your Information

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, misuse, loss, or disclosure.
 

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “last updated” date.

Last updated: 19/09/2025